Senior Business Consultant – Customer Services

Location: Sydney, Australia
Application deadline: 31/12/2019

Senior Business Consultant – Customer Services

 

SimCorp is a leading supplier of highly specialised software and expertise for financial institutions and corporations. Our main product SimCorp Dimension is a modular system that offers a complete solution for the investment management of banks, asset managers and insurance companies. The basis for our complex software is excellent financial services know-how and a very good understanding of the individual requirements of our customers. More than 180 financial institutions all over the world use our software. As a global player we are continuously expanding our market-leading position.

 

SimCorp is experiencing a substantial increase in business globally and to support our growth we are looking for a Senior Business Consultant – Customer Services. In this key role you will be based in our Sydney office and you will work with our clients (both locally and globally) and provide business support and solutions to overcome issues encountered by the clients and to optimise usage of our systems for them. This interesting job offers you a unique opportunity to increase your knowledge and get experience on a variety of disciplines. You will find yourself working in a dynamic and fast-growing environment for an international company with a significant growth potential and career opportunities. If you want to contribute to our success and develop in a professional environment - grow with us!

 

Tasks and Responsibilities

  • Handle, troubleshoot and resolve complicated customer enquiries regarding the non-standard functionality of SimCorp Dimension and appropriate follow-up with clients to meet SLA’s from initiation of the enquiry to close
  • You will be the key contact for some of our clients regarding production support & consultancy and help manage the relationship
  • You will maintain close contact and communicate errors & enhancement requests with local development staff and our colleagues in our central Development Division in Copenhagen
  • You will support local professional services teams
  • You will also be able to give our customers good advice and propose ad-hoc solutions within the framework of SimCorp Dimension.
  • Communicate and articulate complicated, sensitive issues clearly and with minimal preparation time, partnering with internal stakeholders to troubleshoot complex enquiries, providing input to resolution and ensure the customer is fully informed throughout the process
  • Provide clients with advice and propose comprehensive and strategic solutions aligned to the client’s business needs within the framework of SimCorp Dimension
  • Facilitate requirements gathering workshop and trainings to educate new or existing clients in business-related areas and domains
  • You may be assigned to lead and perform consulting work on client-based projects 


Your Profile

  • You will be a degree holder
  • Min 10 years’ experience within asset management, insurance, superannuation funds, funds management or custodian
  • Experience with SimCorp Dimension is a distinct advantage
  • Good communication & people skills
  • You have excellent analytical skills and are used to working in a structured way
  • You are good at working on & prioritising multiple tasks at the same time
  • Knowledge or high interest in financial issues - theoretical as well as practical
  • You have experience in the financial sector in back office and front office operations
  • Service-minded and ability to thrive under pressure
  • You will be trained and mentored to become a specialist in the ABOR area for SimCorp Dimension
  • You enjoy working in a team
  • Strong communication skills and fluency in English (spoken and written)

 

 

 

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