Senior Service Delivery Consultant

Location: New York, NY, USA; Toronto, CA
Application deadline: 2020-11-27-08:00

Profile:

We are looking for someone 
•    With 5 years’ experience with SimCorp Dimension implantation or in capacity of production support (ABOR, IBOR, Performance).
•    Can contribute to the success of the delivery of our application services (Early Care, Enterprise Assistance or Incident and Problem Management ) 
•    Understands and can guide the client in the planning and operational lifecycle 
•    Can be a mentor and give guidelines for junior members of the team
•    Willing to take challenges
•    Can work independently 
•    Build strong relationship with a client and will be the interface between the client and all others SimCorp stakeholders 
•    Willing to travel 

About the role :
The Senior Service Delivery Consultant will be seating in the Business Application Services team and will be responsible of delivering application services that we offer to SimCorp client. The deliverables extend beyond classical production support as it include multiple aspects of application management, assist clients with transitioning from implementation to production, incidents and problems management, ect.

Competencies :
•    5 years of experience with SimCorp Dimension 
•    Experienced working in a matrixed organization that involves both internal and external organizations and/or stakeholders
•    Provide guidelines and instructions and coach less experienced members of the team
•    Understand and advise client planning lifecycle
•    Build relationship with client
•    Ensure successful delivery of SCD services
•    Analyze SCD complex issues and provide solution
•    Being the escalation point of contact
•    Being able to navigate different assignments simultaneously 
•    Identify potential opportunities
•    Has a strong sense of planning

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