Customer Service Associate

Location: Toronto, CA

Would you like to become part of SimCorp’s growing Global First Line Support Team and work with some of the most exciting clients and solutions in the financial industry?

The position

As a Customer Service Associate you will be part of our highly successful Global first line Support team working closely with dedicated Customer Support Consultants, Developers and Associates. Our responsibility is to deliver high-quality support to over 180 SimCorp clients world-wide for their SimCorp Dimension® platform as well as provide Operational support for SimCorp clients with this service. The team is accountable for achieving required service levels for customer issues, delivery times, and customer satisfaction.

You will be the first point of contact for our clients seeking support in their daily operations and will be part of delivering outstanding support to them.

Your Responsibilities

  • Be the “face of SimCorp Support” as the first contact point for our clients. Contact is mainly made via our support portal

  • Apply existing solutions to client requests when possible (on less complex enquiries)

  • Communicate and articulate replies and resolutions to clients in a professional manner

  • Hand over enquiries to consultants and developers in the next level support for analysis and delivery of a solution

  • Work hand in hand with other Customer Support Associates to ensure seamless processes and assistance

  • Operational support of running SCD (Technical support

  • Set up remote connections to clients thereby enabling consultants and developers to troubleshoot enquiries regarding the standard functionality of SimCorp Dimension®

Your Qualifications

  • Experience in a client-facing role ideally from customer support

  • Experience in the field of IT, Services or Banking and advantage

  • A flair for IT and related problem solving

  • Well organized and methodical and used to a fast pace at the workplace

  • Excellent time management skills with the ability to work under pressure and with competing priorities

  • Enthusiastic and reliable team player enjoying a lively environment

  • Strong written and verbal communication skills in English (phone and face-to-face)

  • Familiarity with MS Office tools (e.g. Word, Excel, PowerPoint) and ideally SalesForce

  • Some flexibility to work on duty on weekends or public holidays.

ABOUT US

SimCorp is a leading provider of investment management solutions to the world’s largest asset managers, fund managers, asset servicers, pension and insurance funds, wealth managers, banks and sovereign wealth funds.

Here you will get to work with skilled and supportive colleagues. We are more than 1900 employees from 50+ nationalities dedicated to supporting our 200+ clients across the globe.

We celebrate multiple approaches and points of view, together we’re building a culture where difference is valued. You will be part of a success story and a company that continues to grow, offering a lot of challenging and interesting opportunities.

Visit our career pages to learn why other people choose to work at SimCorp: www.simcorp.com/career

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