Head of Investment Operations Services

Location: Warsaw, PL
Application deadline: 2022-10-14-07:00

SimCorp is a leading provider of software solutions to the investment management, asset servicing, insurance and pension fund industry globally.

SimCorp recently started to offer business processes as a service (BPaaS) to the market based on its unique technology and market leading platforms (SimCorp dimension, Gain, Digital Portal).

Investment Operations is a key part of the existing Investment Accounting service and is planned to be offered as a service by itself.

As we are looking to transform the function and add additional services to our offering, we are looking to recruit seasoned leader into our Head of Investment Operations Services position.

You will be responsible for service delivery and continuous focus on improvement of the operational function, including all aspects of working with relevant stakeholders, improving automated STP rates, root cause analysis of issues, working with offer management to expand capabilities such as asset coverage etc

Your teams are responsible for all investment operations activities including capture of transactions, trade matching/confirmation, reconciliation, collateral management, lifecycle management, to ensure a complete and accurate book of record. ensuring a correct IBOR and ABOR. Your team is key to ensure high data quality, which is then utilized by internal and external stakeholders.  

You take operational decisions to ensure delivery in your area to reach SLA’s and achieve high customer satisfaction. You will be part of the BPaaS management team and work closely together with the heads of Data Management and Investment Accounting. You also work cross-organization and interact with your peers in Offer Line Management, sales, and client facing staff in the market units to ensure business service delivery at market standards according.

You will be responsible for attracting, retaining a leading team of talented individuals where the emphasis is on best-in-class service delivery and continuous improvement initiatives.

Responsibilities:

  • Ensuring business service delivery according to agreed SLAs, KPIs and expected client outcomes including strong focus on regulatory compliance and data security
  • Continuous focus on improvement of all aspects of operational function through working with relevant stakeholders such as improving automated STP rates, root cause analysis of issues, expanding capabilities such as asset coverage etc.
  • Identifying customer needs and managing positive relationships with the clients, managing finance and budgets
  • Cost Management of your area including to determining ways to reduce the costs without sacrificing client and employee satisfaction
  • Presales support and deal closing support using breadth and depth of expertise in the operations area
  • Attracting, retaining, and managing the team focusing on client satisfaction and agreed deliverables

Key requirements:

  • 10+ years of investment operations experience within the buyside
  • Proven leadership experience within service delivery function in investment operations area
  • Strong customer focus and project management skills (Client facing experience is required)
  • Proven experience in driving continuous improvement initiatives based on customer feedback
  • Experience in managing service delivery teams with accordance to agreed SLAs
  • Collaborative approach and resource planning skills
  • Experience in managing finance and budgets

About us:

SimCorp is a leading provider of investment management solutions to the world’s largest asset managers, fund managers, asset servicers, pension and insurance funds, wealth managers, banks and sovereign wealth funds. Here you will get to work with skilled and supportive colleagues. We are more than 2,000 employees from 50+ nationalities dedicated to supporting our 200+ clients across the globe. 

We celebrate multiple approaches and points of view, together we are building a culture where difference is valued. You will be part of a success story and a company that continues to grow, offering a lot of exciting and interesting opportunities. 

Visit our career pages to learn why other people choose to work at SimCorp: www.simcorp.com/career