HR Consultant

Location: New York, NY, USA; Toronto, CA

North America HR Consultant

Are you passionate about delivering and executing world class HR support as part of a global team of HR professionals? Do your friends know you as the problem-solver: the person they go to when they need advice? Do you enjoy dealing with people, and you're that person who knows what customer service really means? Then you might be our new North America HR Consultant.


Supporting the U.S. & Canada based in SimCorp’s office in Toronto or New York.

The Position

As the HR Consultant for North America, you will serve as the go-to for employees and business leaders when they have any questions or concerns about HR-related processes, policies or procedures. You will support the Global HR team in facilitating critical employee lifecycle transactions in a seamless way. From onboarding new employees and contingent workers into the company, to supporting employee engagement, recognition, learning and development and working closely with your global peers on special projects, our aim is simple: to provide a seamless, platinum level of support to our colleagues and the business. You’ll execute all frontline HR processes as they pertain to employees in the U.S. and Canada, including onboarding, employee lifecycle support and offboarding. You’ll also provide consultation to employees on topics that cover a full range of HR-related policies, including compliance, relocations, immigration and benefits. You’ll have the opportunity to build a network across the different Centers of Expertise within HR globally, and to work together with the global HR Services team. Additionally, you’ll be asked to identify opportunities to create operational excellence within HR services and ultimately implement changes.

Your Responsibilities:

  • Understand and execute core employee lifecycle activities and end-to-end HR business processes in the U.S. and Canada

  • Liaise with brokers to negotiate benefits renewal rates and facilitate benefits enrollment for all employees

  • Process transactions in Workday and maintain data quality

  • Address the HR needs of employees and managers, balancing excellent customer service with adherence to processes and controls

  • Draft binding employee documents, including employment contracts, employment addendums and special agreements

  • Partner with external immigration counsel on visa specific matters for employees and contingent workers

  • Support leave of absence for employees by providing overview of available plans

  • Manage ad-hoc projects as part of the Global HR team, including documentation for HR systems and process enhancements

  • Work collaboratively to improve efficiency and consistently execute all HR business processes

  • Serve as a Business Process Owner for a functional area of HR ensuring that all activities within your designated business process are compliant with global policies and processes

Your Qualifications:

  • 2-3 years of HR or other relevant experience

  • Proficiency in Workday’s HCM Solution, ideally in the Organization and Roles Functional Area; experience with Staffing and Jobs & Positions is a plus

  • Experience working in a dynamic, fast-paced environment

  • Ability to manage and prioritize multiple work streams simultaneously

  • Willingness to embrace new HR technologies and changing processes

  • High attention to detail

  • Ability to work independently, under pressure with frequent deadlines

  • Ability to handle confidential information, professionally and appropriately

  • Comfort with ambiguous situations and using judgment in the absence of specific direction

  • Highly professional manner, with the ability to interact with employees of all levels of experience and seniority, across the organization

  • Proven ability to provide first-class customer service

  • Bachelor's Degree or equivalent experience

  • HR experience specifically in a customer service and/or shared services setting