IT Delivery Manager

Location: Toronto, CA

About us:

At SimCorp, jobs within Platform-as-a-Service (PaaS) Operations, implement and operate SimCorp Dimension as a service.  Activities include implementation, testing, configuration, upgrading and maintenance of SimCorp Dimension. They also include delivery management, as well as the development and implementation of standards, targets, and customer feedback principles.

About the Role:

Document, operationalize, and sustain steady state production services for BAU clients.  Reviews operational readiness of on-boarding clients before go-live.  Delivery of all client obligations, performance of preventive maintenance, and management of required capacity.  Orchestrate changes affecting client’s environment through agreed upon processes and change definitions.   Contributes to improve service availability and reliability though systemic execution of corrective/preventive fixes.  Maintains risks, actions, issues, and decisions aligned with client.

Operationalizes ITIL processes following process framework.  Assist in the day-to-day operational requirements that are needed to fix incidents, complete maintenance, and release changes.  Assists with vendor relationship and works externally to plan and coordinate needed activities to maintain a stable environment.

The Delivery Manager brings value by focusing on the operational relationship between PaaS, Business Process and Client:

  • Operationalizes PaaS to the client:  Coordinates communications and interaction with the client.  Assesses SCDaaS performance to the client through the SDM (through SLA, CAB, or IM bridge).
  • Client specialist: Possess an understanding of the environment, obligations, and operational needs of the customer.  Ensure operational awareness of customer pain points and critical/major incidents.   Participate in the escalation matrix for the client.
  • Maintains operational stability:  Meet customer needs by promoting a steady but stable release of changes and implementation of systemic fixes that address reliability (problem management)
  • Grows relationships:  Partners with Service Delivery Manager, works with hosting providers (vendor management), collaborates across the organization.
  • Handles client’s portfolio: Prioritize all related customer activities by maintaining a forward-looking view of plans for the next 12 to 18 months. 
  • Execution of deliverables: Works across the organization to complete contract obligations that include annual upgrades, DR testing, capacity management and preventive maintenance.
  • Promote client awareness:   Share information that leads to increased awareness about the client.  Including training and presentation to the organization of plans, issues, and opportunities.   Develops KBA and maintains RAID log.
  • Supervises operational continuity:  Handle risks that could impact services by assigning and deploying capacity to meet day-to-day situations (e.g., incidents, service requests, and change release)
  • Critical incident management:  Runs the bridge and secure necessary resources in fixing an incident to restore services/availability.  Oversees the communication through regular updates.  Prepare the PIR and RCA as the Problem Manager. 
  • Promote ITIL awareness:   Share information that leads to increased awareness about ITIL.  Including training and presentation to the organization of plans, challenges, and opportunities.   Develops KBA and maintains RAID log.

Key Qualifications

  • Solid work experience with a minimum of 3 years operationalizing ITIL processes
  • Comfortable working with clients and stakeholders
  • Demonstrated ability to be independent and critical
  • Committed problem solver and accountable against assigned responsibilities
  • ITIL V4 practitioner
  • Bachelor’s Degree or higher (IT based – preferred)
  • FinTech work experience
  • Experience with SimCorp Dimension

ABOUT US

SimCorp is a leading provider of investment management solutions to the world’s largest asset managers, fund managers, asset servicers, pension and insurance funds, wealth managers, banks and sovereign wealth funds. Here you will get to work with skilled and supportive colleagues. We are more than 1900 employees from 50+ nationalities dedicated to supporting our 200+ clients across the globe.  

We celebrate multiple approaches and points of view, together we are building a culture where difference is valued. You will be part of a success story and a company that continues to grow, offering a lot of challenging and interesting opportunities. 

Visit our career pages to learn why other people choose to work at SimCorp: www.simcorp.com/career 

Interested?

If you would like to know more about the job, please apply.  You can also contact Kevin Brown (North American Recruitment), email: kevin.brown@simcorp.com. Applications are continuously assessed, so please send your application as soon as possible.

Please include CV and motivational letter.  Incoming applications will be processed on an ongoing basis.

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