IT Service Specialist

Location: Copenhagen - Headquarters, DK

SimCorp Group IT is currently looking for a new IT Service Specialist to fill the position in our office in Copenhagen (HQ).

JOB DESCRIPTION:

Group IT consists of +50 employees, 12 of whom work at the IT Service Desk, placed in 9 SimCorp offices
around the world. Group IT is responsible for delivering, installing, maintaining, and supporting SimCorp’s IT infrastructure, applications, and offices.

The Service Desk Team delivers high-quality service in a highly professional and skilled environment, to all SimCorp employees and offices for all services delivered by Group IT.

As an IT Service Specialist in Copenhagen, you will play a key role in delivering excellent Service & Support to our colleagues worldwide.

The Service Desk Team is our 24/7 SPOC for all Incidents and Service Requests, through tickets, phone, or onsite support, in a follow-the-sun setup. As a member of the Service Desk team, you will be participating in both user Service & Support, but also local project work within our infrastructure and business applications.

The position, therefore, requires a person who thrives on delivering excellent service and support to our users. While at the same time being able to keep an overview of the offices and participate as a coordinator for projects across offices and departments you will be part of a truly global team.

In the Service Desk Team, it is an important part of our day-to-day work, that we maintain close communication while sharing information and knowledge. This is to be able to give the user the optimal support for both infrastructure and business applications. This position, therefore, requires a person with strong cooperation and communication skills.  

KEY RESPONSIBILITIES:

  • Onsite IT service & support.

  • Participate in dispatch, phone, and incident support for SimCorp globally.

  • Solve tickets (incidents and service requests) on a global scale.

  • Keep an overview of local issues and reoccurring issues in cooperation with your Manager and Incident Manager.

  • User administration and IT Hardware asset management.

  • Setting up and preparing workplaces and work devices.

  • Maintenance of, such as printers, course, and Video conference rooms.

  • Purchase of IT equipment for local office - primary contact for local IT equipment suppliers in cooperation with the manager and Group Procurement, including local vendor management.

  • Yearly budget input.

QUALIFICATIONS:

  • At least 3 years of experience from a similar position.

  • Very Service-minded and have a positive mindset.

  • Have a high ‘Sense of Urgency’ and focus on prioritizing tasks.

  • Excellent communication and listening skills.

  • Experience with 1st and 2nd line support on infrastructure/Cloud and business applications.

  • Experience with IT support across cultures and time zones.

  • Broad knowledge of Microsoft Platforms & Applications, Citrix, VM-ware, Azure, Salesforce, etc.

  • Can provide onsite 1st line support for internal users’ hardware.

  • Language skills: English level C1 both written & verbal. (European language scale - CEFR).

  • Social and contributing to a good team spirit.

ABOUT US:

We provide the most integrated system for the world’s most successful investment managers, giving you a real-time overview of your entire business in one system.

Founded in 1971, SimCorp has many years of experience in developing state-of-the-art software for top-tier investment managers. We are an independent, publicly-traded entity headquartered in Copenhagen, Denmark, listed on NASDAQ Copenhagen.

Our core product, SimCorp Dimension®, has evolved over decades to become a world-class, front-to-back investment management solution. That evolution continues today. Each year, we invest around 20% of our revenue into R&D to ensure SimCorp Dimension and our other products meet your needs in a changing marketplace.

Our clients include 300+ of the world’s leading asset managers, fund managers, asset servicers, pension and insurance funds, wealth managers, central banks, sovereign wealth funds, and treasury.

We have 20+ offices around the world, and more than 1,850 employees with the reach and expertise to ensure global client coverage.

#LI-Onsite