IT Service Specialist

Location: Copenhagen, DK

Are you looking for an opportunity to grow your skillset dealing with incident management, request fulfilment and facility management? If so, we have a great opportunity where you will play an important role in SimCorp’s ability to deliver first class IT service to the whole organization.

Who we are

For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 2,800+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general.

SimCorp is an equal opportunity employer.

We are committed to building a culture where diverse perspectives and expertise are integrated in our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients. While striving to deliver client value, we believe it is vital to consider our people and our planet in every business decision we make.

Why this role is important to us

The IT Service Specialist role is the core Service Desk role covering both HQ or MU’s responsible for the entire range of services within incident management, request fulfilment and facility management. Besides this they also train users in best practices using the IT services from Group IT and facilitate IT needs for bigger events.

Role with the Service Desk lies within the three areas in terms of: incident management, request fulfilment and facility management. 

•    Incident management: 

Provide technical support to end-users on software, applications, hardware, networks and other solutions provided by Group IT through tickets, phone and face-to-face support. 

•    Request fulfilment: 

Order, manage, configure and deploy all types of personal computing devices and peripherals and perform application and operating system software installations and upgrades. 

•    Facility management: 

Support, maintain and configure IT equipment in the physical offices like, printers, meeting rooms and course rooms. 

What you will be responsible for:

  • Service Interruption Management. Work closely with the Incident Manager in taking ownership of the service interruption process, including its development, implementation, and continuous improvement for the EMEA region

  • Escalate critical incidents to senior management and stakeholders as necessary, providing clear and concise updates

  • Advanced technical support (phone, ticket and face-to-face) on all services in catalogue

  • IT equipment ordering, asset management, vendor management (e.g. ATEA and Insight)

  • Budget control together with local finance

  • IT facilitation of SimCorp events

  • Configuration and update of work devices; printer, work- and mobile device support

  • Control and maintain the loaner equipment stock

  • Meeting room support, check and verification

  • IT equipment decommissioning

  • Coordination of office moves, refurbishments and expansions

  • Advanced user administration, user representation in IT projects

  • IT Training of new employees and general IT information to users

  • Automation of processes

  • Coordination of upgrades and implementation of infrastructure components together with Infrastructure services

What we value (our requirements):

  • At least 3 years of experience from a similar position.

  • Experience with 1st and 2nd line support on infrastructure/Cloud and business applications.

  • Experience with IT support across cultures and time zones.

  • Broad knowledge of Microsoft Platforms & Applications, Citrix, VM-ware, Azure, Salesforce, etc.

  • Can provide onsite 1st line support for internal users’ hardware.

  • Ability to perform daily tasks/projects with minimum or none local supervision.

  • Service-minded and positive mindset.

  • Proactive, with a high “Sense of Urgency” and focus on prioritizing tasks.

  • Excellent communication and listening skills.

  • Fluent English

What we can offer you:

  • An informal, easy-going work environment with freedom to be yourself

  • Ample opportunities for enrolling in courses and self-growth

  • Free access to our internal Friday bar, Flemmings Frikvarter

  • Daily subsidized breakfast & lunch catered by our in-house kitchen chefs

  • In-house hosted social events, such as winetasting, arts club etc.

  • Work-related travel opportunities

  • Employee benefits regarding well-being and consumer deals

  • Broadband allowance

Next steps

Please send us your application in English via our career site as soon as possible, we process incoming applications continually. To make sure you receive our emails please check your junk/spam folder and add SimCorp to the safe list of your e-mail contacts.

Please note: Only applications sent through our system will be processed.

For any questions you are welcome to contact Alina Wiejak, Senior Talent Acquisition Partner, at alina.wiejak@simcorp.com.