Who we are:
For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 2,100+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general.
SimCorp is an equal opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated in our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.
While striving to deliver client value, we believe it is vital to consider our people and our planet in every business decision we make. Acting responsibly is not optional. It is essential.
Why this role is important to us:
The Principal Customer Success Manager (CSM) is the key partner helping our customers achieve their strategic objectives and maximize value from their investment with SimCorp.
This role will engage our customers to create an effective strategic partnership by driving and executing adoption activities, demonstrating technical best practices, as well as growing and developing new relationships. The CSM will grow annual recurring revenue (ARR) through expansion & customer success management activities. As a Principal you’ll be responsible for growing and expanding software and services SimCorp’s largest and most complex clients are consuming; a lot of the time working directly with SimCorp’s client’s at C-level and navigating complex global set-up’s for our largest customers.
What you will be responsible for:
Promoting Customer Focus:
Build rapport and work collaboratively with other departments to improve internal relationships at SimCorp and to build strong customer relationships, drive customer outcomes, and ensure customer success.
Be the primary point of contact for the customer's business community on adoption and consumption of the Dimension functionality and services offered. Proactively establish, maintain and expand network of contacts within customer's organization as well as within SimCorp to mobilize relevant data insights/expertise for the customer to realize value as defined in the Customer Success Plan
Drive Customer Adoption:
Help the customer optimize the utilization of their current and future platform and services, incl. sharing and driving SimCorp good practice adoption from the SimCorp Adoption Playbook, thus securing renewals and continued expansion
Guide customer representatives at the top management level on assessing the current adoption level and understand business context for pain points they are seeking to overcome.
Apply knowledge of application and services to make recommendations for improving adoption, including solutions involving upsell and cross sell where appropriate.
Coordinate the engagement of users as well as functional and technical specialists within own and customer organizations, to deliver activities that will improve adoption levels.
Outline measurable KPI's to track progress towards adoption. Demonstrate how the recommended actions contribute to business outcome achievement.
Drive Expansion:
Partner with customer representatives at the top management level to identify the strategic business outcomes or business transformation initiatives they are seeking to achieve.
Apply deep understanding of customer business to match products and services that will allow them to achieve the identified business outcomes or transformation.
Guide customer through business case with direction on attainable KPI improvements to measure success.
Work with Sales Specialists as needed for complex opportunities and support the business case with success stories and reference cases.
Identify areas of optimization and demonstrate new functionality or services which could drive further business value for the client in their daily business.
Client & Customer Management:
Manage strategic client and customer relationships. Likely to involve using large internal teams to maintain customer satisfaction and loyalty.
Manage stakeholder expectations, maintaining focus on overall adoption deliverables, agreeing, and applying contractual terms of engagement. Actively uses the adoption success plan and –report to guide customer adoption. Supports in business case formulation and deal shaping
Establish and maintain C-level long-term trusted relationships and engage these in discussing industry trends, problem solving and overall business opportunities
Own the customer success plan. Co-create and update the plan regularly with the customer. Manage and drive execution of the success plan activities to ensure business outcome achievement
What we value:
Being a Customer Success Manager in SimCorp has a real impact with clients; with this in mind we value candidates who have the following experience and interests
Applies knowledge of Investment Management / Buy-side Technology to deliver business insight and help customers meet their business outcomes. Extensive experience within the Investment and Asset Management Lifecycle and Value Chain
Experience with Customer Success Planning, Deal Shaping and Driving Adoption
Influence decisions on business process and operating model discussions supported by insights and drive continued value of SimCorp products and services.
Customer Focused approach with a Commercial Acumen
Ability to align and work with extensive stakeholders
Results Driven and Action Orientated
Benefits:
SimCorp offers several benefits that might play a significant factor in considering whether to accept a job offer. Since SimCorp operates in 20+ offices worldwide, the benefits package may vary from country to country.
Next steps:
Please click below to apply or get in touch with Arbie Honra (Arbie.Honra@simcorp.com) to learn more about the vacancy and what SimCorp offers regarding salary, benefits, and perks.
Applications are continuously assessed, so please send your CV in English as soon as possible. If you are interested in being a part of SimCorp but are not sure this role is the right fit, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to help you discover the right role for you. The approximate time to consider your CV is three weeks.
We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.
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