Senior Customer Executive

Location: Paris, FR

Customer Executive 

Would you like to become part of SimCorp’s growing Customer Success team, and work with some of the most exciting clients and solutions in the financial industry?  

 

The position 

SimCorp SouthWestern Europe is looking for an experienced Customer Executive to join its growing Customer Success Team. 

Customer Executives are responsible for proactively retaining and developing business with existing customers by driving customer expansion and renewal. They are owner of commercial discussions with SimCorp accounts.  

In addition to driving a strategic dialogue with customer executives based on industry, SimCorp, peer and customer insights, this role coordinates and orchestrates the strategic collaboration between the Customer and SimCorp executives by proactively developing relationships with C-level customer stakeholders. You will own Asset Manager / Asset Owner / Asset Servicers local & global accounts in France & Spain. You will be in charge of orchestrating the Customer Success teams, encompassing Consulting, Managed Services, Product Division and Customer Success leads..  

 

Key responsibilities 

Overall Responsibilities 

  • Expansion: Identifies, positions and drives opportunities for value add through SimCorp software and services adjacent to customer's current footprint. 

  • Renewal: Advices customers on the flexibility, capabilities, and applicability of their solution for maximizing customer outcome. 

  • Executive engagement: Establish and maintain C-level long-term trusted relationships and engage these in discussing industry trends, problem solving and overall business opportunities 

  • Knowledge sharing: Leverages industry and peer insight to expand the relevant scope and value creation potential for customers assessing short- and long-term needs 

  • Management: Has a set of named accounts and will orchestrate Customer Success Teams (Consulting, Managed Services, Product Division and Customer Success Manager) according to customer strategies to secure optimal value for the Customer and for SimCorp. Owns the account plan. Executive representative in Governance escalation structure. 

  • Commercial negotiations: Prime SimCorp facilitator on commercial negotiations securing that the customer is met with the best qualified team from SimCorp 

Delivery effectiveness 

  • Understanding solution business outcome: Understands customer strategic agenda and key issues. Utilizes knowledge of other customers and depth of experience to inform, challenge and define adopt / expand scope and approach. 

  • Managing customer interface: Owns, leads and manages customer C-level stakeholder engagement. Ensures an overall holistic understanding of the customer based on insights from Service Delivery Manager and Customer Success Manager. Experience in contract formulation and negotiation. Owns business case formulation and deal shaping. 

  • Building & sustaining network (internal/external): Builds and sustains effective c-level networks to create value add for customers. Establishes connections between customer and SimCorp VP/C-levels. Builds and sustain network among other thought leaders in the industry. 

Managing for results 

  • Planning & management: Creates and ensures realistic and measurable adopt and expand objectives across customer accounts. Advises on adopt and expand delivery design and implementation. Reviews and advises on adopt and expand project plans incl. forecast targets. 

  • Managing risk: Run risk management reviews with Customer Success Manager and the customer's C-level. Anticipates and resolves conflicts, looking for win-win solutions at C-level. 

  • Ensuring quality: Leads engagement quality reviews with Customer Success Team and C-level at the customer. Advises team of design of quality assurance procedures 

Leading with expertise 

  • Leveraging knowledge: Applies industry knowledge to build solutions that deliver tangible and compelling. value to customers. Has credible depth of knowledge across a range of customer segments  (Asset Manager, Asset Owner, Asset Servicer) and geographies (mainly France & Spain). Has credible depth of knowledge across how SimCorp software domains and service offerings is helping customers globally solve business problems. 

  • Building thought leadership: Influences business thinking and perceived as thought leader. Expertise sought by external parties to advise on effective investment management operations. Authors and represents SimCorp thought leadership pieces. 

  • Advises on best practice tools & methodologies: Advises on the use of a range of diagnostic/value/outcome tools, methods and techniques. Champions benchmarking, best practices and next practices 

 

Building relationships 

  • Influencing: Applies influencing skills in a range of complex situations, adapting style and leading others to see alternatives. Instills trust and confidence, and builds goodwill in customer organization 

  • Communication and presentation: Positions SimCorp software and services based on customer situation, issues and desired outcomes. Actively sought to deliver confident and engaging presentations to a wide range of audiences. Draws on a range of experiences and techniques to adapt communication style to challenging situations and audiences. 

  • Facilitation: Manages complex, high risk group dynamics, conflicts and concerns to promote win-win outcomes. Is at ease facilitating meetings and workshops with wide range of audiences, from operations to c-level.  

 

Your qualifications 

  • 12+ years' experience within the Asset Management industry or within FinTech supporting Asset Managers 

  • Speaks French and English. Spanish or Italian is a plus. 

  • Relevant university degree, preference for finance, mathematics, physics, computer science, or related degrees 

  • Leadership experience preferred 

  • Knowledge of Investment value chain, Front-to-Back Office processes 

  • Knowledge and experience with SimCorp Dimension product and service portfolio is a plus 

  • Ability to manage influence through persuasion, negotiation, and consensus building 

  • Ideally combined background of post-sale and sales experience 

  • Demonstrated empathy for customers AND passion for revenue and growth 

  • Understanding of value drivers in recurring revenue business models 

  • Analytical and process-oriented mindset 

  • Excellent communication and presentation skills 

 

Why join SimCorp? 

At SimCorp we sincerely believe our employees are our greatest asset – and we treat them accordingly. As a SimCorp'er you can work with highly-skilled and supportive colleagues from more than 52 nationalities across 20+ international offices. You will experience an organization that welcomes people of all views and backgrounds, and provides countless ways to grow and develop. You will share our pursuit for innovation and knowledge, and your contributions will help shape the future of financial technology. What better place to build a rewarding career? 

More about working at SimCorp 

 

Interested? 

If you would like to know more about the job, please apply. Include CV and motivational letter. Incoming applications will be processed on an ongoing basis. 

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