Senior Manager, Global Support

Location: Boston, MA, USA; New York, NY, USA; Toronto, CA

The position 

We are looking for a Senior Manager for our Global support organization in North America preferably Toronto. The key purpose of this position is to enable SimCorp to meet the overall growth targets through operational contribution to the support business and implementation of continues improvements. Your mission is to achieve customer satisfaction and support profitability. 

You will be part of our highly successful Global Support organization of 120+  dedicated employees. Our responsibility is to deliver high-quality product support to all SimCorp's clients for their SimCorp platform. You will be managing the support groups in North America. You will report directly to the global Support head and be a member of his leadership team.  

What you'll work on: 

  • Meeting the overall growth targets through operational contribution to the support business and implementation of the support strategy. 

  • Running and supporting a truly global, effective and valuable support organization with standardized and integrated support processes. 

  • Executing and managing the application of the defined global and local support concepts and offerings exploiting SimCorp's intellectual property. 

  • Managing the Global support PS contribution  

  • Internal contact and escalation point of contact in all questions relevant to support for our North American clients  

  • Optimizing the balance between effectiveness (SLA adherence), efficiency (cost) and client satisfaction (NPS) in the SimCorp support ecosystem. 

  • Developing people competencies, focus and career paths to help create a state-of-the-art support organization in the Market Unit with a common culture and 'sense of belonging' in the Global Support organization. 

What you'll bring: 

  • Experience in a support practice 

  • Financial industry knowledge 

  • Good at relationship building and excellent communication skills 

  • High interest in people management 

  • Solid experience with conflict management 

  • Results driven, determined and creative with a global mindset 

ABOUT US 

SimCorp is a leading provider of investment management solutions to the world’s largest asset managers, fund managers, asset servicers, pension and insurance funds, wealth managers, banks and sovereign wealth funds. 

Here you will get to work with skilled and supportive colleagues. We are more than 1900 employees from 50+ nationalities dedicated to supporting our 200+ clients across the globe. 

We celebrate multiple approaches and points of view, together we’re building a culture where difference is valued. You will be part of a success story and a company that continues to grow, offering a lot of challenging and interesting opportunities. 

Visit our career pages to learn why other people choose to work at SimCorp: www.simcorp.com/career 

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