Senior Service Delivery Consultant

Location: Manila, PH; Singapore, SG

Who we are:

For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 2,100+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general.

SimCorp is an equal opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated in our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.

While striving to deliver client value, we believe it is vital to consider our people and our planet in every business decision we make. Acting responsibly is not optional. It is essential.

Why this role is important to us:

Would you like to become part of SimCorp’s growing Service Delivery, and work with some of the most exciting clients and solutions in the financial industry? This is a unique opportunity for an operational profile having an interest in daily operations, process framework and continuous improvement.

The team you will join is working as a Follow the sun model supporting our Clients 24/7 out of North America, Europe and Asia Pacific.

As a Senior Service Delivery Consultant, you will participate in setting guidelines to achieve a scalable solution that meets our Clients SLA’s. Your role will be a mix of setting the future direction for our services as well as being very hands-on in the everyday.

You will be reporting to Senior Manager APAC and be part of a team of highly skilled IT Operations specialists. People management is not part of the role. We value openness, collaboration and we take the time to have some fun.

What you will be responsible for:

  • Contribute to knowledge creation and process improvements

  • Assure robust compliance measures

  • Monitor and drive efficiency and effectiveness of the ITIL processes

  • Coordinate client projects and initiatives between Operations team, vendors, and the client

  • Ensure yearly wheel activities are planned and executed

  • Communicate status and progress to clients and account counterparts

  • Manage the work of operational support team together with peers

  • Be main point of contact for escalations

  • Perform Vendor Management

  • Understand and translate client needs into a manageable set of deliverables

  • Arrange and align changes and service requests between clients and operations team

  • Manage and maintain deliverables across multiple projects

What we value:

The role is very broad and requires strong prioritization skills as well as decisiveness of the person whom we are looking for.

  • Minimum 5 years of operational experience with mission-critical software

  • Strong experience working with ITIL framework and principles

  • Ability to identify and execute on improvement areas

  • A relevant higher IT-based education (Bachelor or alike)

  • Strong personality taking ownership of the areas you are working with

  • Flexible and experienced working with customers in an international environment

  • Excellent communications skills and the ability to interact professionally with customers, vendors, and colleagues

  • A methodical and structured approach


SimCorp offers several benefits that might play a significant factor in considering whether to accept a job offer. Since SimCorp operates in 20+ offices worldwide, the benefits package may vary from country to country.

Next steps:

Please click below to apply or get in touch with Arbie Honra ( to learn more about the vacancy and what SimCorp offers regarding salary, benefits, and perks.

Applications are continuously assessed, so please send your CV in English as soon as possible. If you are interested in being a part of SimCorp but are not sure this role is the right fit, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to help you discover the right role for you. The approximate time to consider your CV is three weeks.

We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.