Senior Service Delivery IT Consultant

Location: Manila, PH
Application deadline: 2023-10-31-07:00

Who we are

We are 2,100+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general.

SimCorp is an equal opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated in our everyday work. We believe in the continual growth and development of our employees, so that we can provide best - in - class solutions to our clients.

While aiming to deliver client value, we believe it vital to consider our people in every business decision we make. Acting responsibly is not optional. It is essential.

Why this is important to us

Your main mission will consist in advising and assisting the Clients IT operations of SimCorp Dimension mainly using your technical skills providing services for but not limited to Application Administration, Oracle skills, Batch processing, System Monitoring and assist Clients SimCorp Dimension Upgrades/Patches.

You will be handling the operation of SimCorp Dimension interfaces, service platform and environments including monitoring and the management of file systems, operating systems and virtualization software.

Based in Manila, you will support clients remotely - including direct client contact. You will participate in all aspects of operating SimCorp Dimension and will work closely with clients’ technical teams as well as technical experts in SimCorp globally to provide comprehensive solutions for the customers.

What you will be responsible for

  • Perform analyses effectively, both onsite or remotely, to resolve problems and issues which occur in the system operations of SimCorp Dimension and the underlying infrastructure at clients to provide convincing and timely solutions to our clients, with guidance only on unusual and very complex situations

  • Support in escalation processes as specialist in the systems operations area to secure client satisfaction

  • Advise our clients independently on a broad range of matters regarding systems and operations in connection with SimCorp Dimension and give direction to ensure that the clients use SimCorp Dimension in an optimal, future-oriented way

  • Deliver technical consultancy and support in relation to SimCorp Dimension single-handedly on a wide range of topics, handle issues in new areas of expertise and carry out specialist assignments to secure client satisfaction

  • Deliver technical operational services and assessments and contribute to enhancing existing and creating new services and assessments such as capacity review projects, information lifecycle management, technical configuration management and database management to optimize the Oracle database and technical environment of SimCorp Dimension at clients to prepare for business growth and ensure cost efficiency and system stability
    Identify needs for additional services and solutions which would improve the customer’s operations, recommend these internally and support the presales process to offer added value for the client

  • Provide technical expertise effectively to support client specific requirements such as backup strategy, clean-up and high availability to also ensure business continuity, with guidance only on unusual and very complex situations
    Plan and perform efficiently

  • The technical installation and configuration of SimCorp Dimension and Oracle at new clients to provide smooth systems operations and client satisfaction

  • Plan and perform release upgrades for SimCorp Dimension independently to make the full value of the latest version available to the client

  • Co-operate closely with other technical experts within SimCorp on a local and global level, also by way of specialist roles (such as membership in technical domain teams or local technical committees as well as local service ownership), and share knowledge to ensure efficient solutions for the clients

  • Establish and maintain good customer relationships with IT staff at the clients and be regarded as a trusted advisor by the client to ensure a mutually beneficial partnership long-term

  • Act as coach or mentor and review work of others. Influence others regarding general practices and procedures within own field

What we value

  • Bachelor’s degree with professional experience with operating standard applications necessary ideally coming from the financial sector/services in a large IT operational set-up.

  • Ideally 7 years of professional working experience supporting applications via Windows Operating Systems or Virtualization (VMWare, Citrix)

  • Script writing and automation using PowerShell is very good to have

  • Oracle reports, PL/SQL, XML/XSL are good to have

  • Proven track record of quickly acquiring new skills

  • Strong willingness to learn and adapt to emerging technologies

  • Highly service-oriented with a positive mindset and a strong commitment to delivering exceptional customer experiences

  • Comfortable working in a dynamic, fast-paced environment where you can make significant impact on achieving results and delivering effective solutions

  • Strong analytical skills and a solution-focused attitude

  • Ability to prioritize tasks, to ensure deadlines are achieved

  • Results-oriented with great collaborative skills

SimCorp Manila is currently on a hybrid working arrangement

Next Steps

Please click the “Apply” button to learn more about the vacancy and what SimCorp has to offer regarding salary, benefits, and perks. Please note only applications sent through our system will be processed. Applications are continuously assessed, so please send your CV in English as soon as possible.

If you are interested in being part of SimCorp but are not sure this role is for you, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.

We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.