Location: Singapore, Philippines, and Malaysia
Who we are
For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 2500+ employees, 80 nationalities with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general.
SimCorp is an equal opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated in our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.
While striving to deliver client value, we believe it is vital to consider our people and our planet in every business decision we make. Acting responsibly is not optional. It is essential.
Why this role is important to us
At SimCorp, we assist some of the biggest financial institutions in the world to be fruitful by simplifying their investments, accounting, and operations.
SimCorp continuously enhances the portfolio of offerings to remain at the forefront of industry technology and trends.
What you will be responsible for
Client Facing tasks & responsibilities
Orchestrates the customer engagements effectively through regular meetings and monthly reporting (e.g., SLAs, Change Management, Capacity Management) ensuring deadlines, objectives and budgets are met.
Contributes to monitoring, tracking, and controlling the financial key ratios of the service engagements.
Primary escalation point for the customer's operational community regarding support quality and Change Management.
Manages stakeholder expectations against contractual commitments and SLAs applying monthly reporting and the contract as a relationship building tool.
Helps the customers optimise the utilisation of their current and future service engagements, including sharing and driving SimCorp's best-practices, thereby proactively driving overall customer business value.
Builds and maintains a long-term trusted advisor relationship and improves customer satisfaction and loyalty.
Team-facing tasks & responsibilities
Identifies, quantifies, and informs the Customer Success team and management responsible for onboarding and operation activities about issues impacting the service engagements against contractual commitments.
Ensures smooth operation across onboarding and operation activities at existing customers by risk management reviews together with the Project Manager (PM).
Keeps team up-to-date on Change Requests (CR) and margin development (specifically on operational costs) of the service engagements, and aligns with relevant stakeholders (e.g., PM).
Captures and builds knowledge in defined processes, and shares this with others.
Anticipates and resolves conflicts.
Ensures quality of Service Delivery Management, onboarding, and operational deliverables.
Uses the Global SDM standards in daily operations and contributes to continuous development and improvement thereof.
Cross-team tasks & responsibilities
Produces clear customer correspondence and reports by selecting the most appropriate communication techniques.
Works closely with SimCorp’s delivery organization for problem resolution and best-practices sharing.
Represents the Customer Success team in Change Advisory Board (CAB) meetings.
Ensures a smooth transition between the different stages of the service lifecycle
What we value
Most importantly, you can see yourself contributing and thriving in the position described above. How you gained the skills needed for doing that is less important. We expect you to be good at several of the following and be able to - and interested in - learning the rest.
A background in either Project Management, Customer Success or Service Delivery in Technology
Minimum of 10 years of relevant experience in the Financial Industry.
Experience in supporting SaaS platforms
Comfortable in a customer facing role building strong client relationships
Strong sense of ownership, accountability and commitment to deliver quality business outcomes
An attractive salary, bonus scheme, and pension are essential for any work agreement. However, in SimCorp, we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide a good work & life balance and opportunities for professional development: there is never just only one route - we offer an individual approach to professional development to support the direction you want to take. Visit our career pages to learn more about working at SimCorp: www.simcorp.com/career
Since SimCorp operates in 20+ offices worldwide, the benefits package may vary from country to country.
Please click below to apply and learn more about the vacancy and what SimCorp offers regarding salary, benefits, and perks.
Please note only applications sent through our system will be processed. Applications are continuously assessed, so please send your CV in English as soon as possible. If you are interested in being a part of SimCorp but are not sure this role is the right fit, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to help you discover the right role for you. The approximate time to consider your CV is three weeks.
We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.