Service Delivery Associate is an entry role within the Professional career stream of our framework. This is the first stage for graduates joining SimCorp to work within our Customer Services.
Service Delivery Associates will work as part of the Customer Services team based within the Market Units delivering customer support and services to our clients.
They work together with and receive coaching by more senior Service Delivery consultants in providing support to existing clients in their day-to-day work with SimCorp Dimension.
Duties & Responsibilities
Analyze defined problems and issues which occur in SimCorp Dimension at existing clients to provide convincing and timely solutions to our clients while being coached by more senior professionals
Co-operate closely with SimCorp developers to combine business and technical know-how in analysing client issues and requirements to provide optimal solutions both from a business and technical perspective
Contribute to providing convincing and effective solutions, always considering maintenance efficiency and revenue to support SimCorp's business goals
Establish and maintain a network of direct contacts within the client's organisation to foster a close-cooperation and a mutually beneficial partnership long-term
Deliver consultancy and support onsite at the client to provide ad-hoc answers and solutions while being coached by more senior professionals
Implement additional functionality in SimCorp Dimension mainly for existing customers for instance by working in implementation projects while being coached by more senior professionals to fulfil our clients’ demand for additional, value-adding functionality
Support release tests while being coached by more senior professionals to ensure a smooth transition to the latest version of SimCorp Dimension
Assess customer requirements regarding system enhancements together with more senior professionals and address these to product management to ensure that product management is always aware of future market requirements
1 Year work experience in the financial services industry (preferably SimCorp Dimension experience)
Some business understanding of the front office, middle office and back office processes
Strong analytical skills
Strong interpersonal skills and a self-assured approach in both business and SimCorp Dimension context
Excellent communication and presentation skills including listening skills
Proactive nature and a natural drive for problem solving
Enthusiastic, committed and result-oriented
A Master of Business Administration or a degree in finance/economics/mathematics/computer science.
Strong communication skills and fluency in English (spoken and written)