Who we are
Service Delivery Technical Consultants are skilled professionals who form part of our SaaS Operations team delivering services to our clients. The main purpose of the role is to contribute to the successful support and maintenance of SimCorp Dimension and to all aspects of service delivery around SimCorp Dimension.
Service Delivery Technical Consultants support our clients by providing solutions and deploying services related to the usage of SimCorp Dimension. They work closely with local and global teams within SimCorp. They instruct, coach and mentor less experienced consultants.
Why this is important to us
In this key role you will work in [EMEA/NA] shift to provide technical support & solutions to overcome issues encountered by the customer and to optimise usage of the systems for them. This interesting job offers you a unique opportunity to increase your knowledge and get experience on a variety of disciplines. You will find yourself working in a dynamic and fast-growing environment for an international company with a significant growth potential and career opportunities. If you want to contribute to our success and develop in a professional environment - grow with us!
What you will be responsible for
- You will be the key contact for our clients regarding production support and help manage the relationship.
Provide L1- L3 support for resolving problems and issues which occur in the technical solutions and the system operations of SimCorp Dimension and the underlying infrastructure at clients to provide convincing and timely solutions to our clients.
Technical configuration maintenance and enhancement, and daily operations of technology platforms (including monitoring and troubleshooting)
You will be based in Manila and will be required to work on [EMEA/NA] shift. Weekend/Public Holiday works are required on occasion. Working extended hours might also be required on occasion.
What we value
A Bachelor’s degree in computer science or similar field
Broad knowledge and solid experience in technology operations and experience of managing or working with large software application in complex technology environments.
Knowledge and experience in programming, e.g.Java, PowerShell, Batch Script, SQL, XML, XPath, XSLT
Strong troubleshooting and coding skills
You are good at working on & prioritizing multiple tasks at the same time.
Proactive nature, service-minded and a natural drive for problem solving, enthusiastic, committed, result-oriented, and able to thrive under pressure
Excellent client communication and presentation skills including listening skills, and fluency in English (spoken and written)
Please click the “Apply” button or get in touch with Rey Adrian Reyes (firstname.lastname@example.org) to learn more about the vacancy and what SimCorp has to offer regarding salary, benefits, and perks. Please note only applications sent through our system will be processed. Applications are continuously assessed, so please send your CV in English as soon as possible.
If you are interested in being part of SimCorp but are not sure this role is the right fit, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to help you discover the right role for you. The approximate time to consider your CV is three weeks.
We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.