Service Manager

Location: Bad Homburg, DE

Who we are:

For over 50 years, we have been working closely together with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 2,500+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds.

SimCorp is an equal opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our customers. While aiming to deliver customer value, we believe it is vital to consider our people and our planet in every business decision we make. Acting responsibly is not optional. It is essential.

About the team:

We are seeking a skilled and motivated Service Manager to join our team. The Service Manager will be responsible for client satisfaction for the ongoing provision of service functions. You will play a critical role in driving service adoption, managing escalations, aligning service, and ensuring customer-centric service delivery both internally and externally

Why this role is important to us:

The Service Manager will be responsible for providing the client a single point of contact within the BPaaS unit to provide support and guidance in the provision of daily operational responsibilities. Requirements and deliverables include, but are not limited to, oversight of daily service monitoring as it relates to the KPI and SLA agreements, being and escalation contact for clients as it pertains to service issues, frequent client catchups to confirm service deliverables and upcoming activities.

What you will be responsible for:

As our Service Manager, you will be expected to:

  • Develop and maintain relationships with clients, and acting as the primary point of contact for operational service delivery
  • Change Management responsibilities in order to safeguard the contractually defined service scope and manage conversations around scope changes in collaboration with the offer manager to deal with potential impacts
  • Facilitate communication and collaboration between stakeholders, including clients and internal teams and vendors
  • Identify opportunities to improve the service deliverable for an operational and technology aspect
  • An understanding of financial market trends and upcoming needs in the asset management landscape
  • Monitor and mitigate risks, to identify and resolve any issues or obstacles that may arise within business as usual
  • Maintain and update relevant client documentation and processes to ensure they are up-to-date and effective
  • Assist in aligning service delivery with other SimCorp internal groups; Onboarding, SaaS Service Delivery Manager, Customer Success organization, etc.

What we value

Essential Qualifications & Experience:

  • A Bachelor's degree or equivalent in business, or a related field is desirable
  • 5 plus years working within a buy/sell side or outsourcing environment
  • Good understanding of how Front-, Middle- and Backoffice are interconnected from a process view
  • Skilled in administration, experienced in organizing and unifying teams from various functional backgrounds
  • Proficient in clear communication and adept at building rapport, with a talent for engaging with organizational members across various tiers
  • Proven problem-solving skills, with the ability to identify and resolve issues quickly and effectively
  • Experience in Client Service within the Financial Services industry

Next steps

Please send us your application in English via our career site as soon as possible, we process incoming applications continually. To make sure you receive our emails please check your junk/spam folder and add SimCorp to the safe list of your e-mail contacts.

Please note: Only applications sent through our system will be processed.

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