As we continue to monitor the development of the global Covid-19 outbreak very closely, our top priority remains to protect the health and safety of our employees, clients, and other business partners, while also securing business continuity for ourselves and our clients.
As part of our company policy, we follow the guidelines of local authorities and international health organizations. This means that our offices are opening up gradually in alignment with these guidelines, with the majority of our employees still working remotely and those coming to the office doing this in rotating shifts to avoid contamination across teams.
SimCorp’s remote delivery model, which has been in place some years before the pandemic, has proven to be been successful in these last few months, particularly among clients with geographically distributed sites and workforce. Supported by the 100% remote working capabilities of SimCorp’s own employees during this period, the remote delivery model has smoothly adapted, and also been enhanced with additional capabilities, during the Covid-19 lockdown. The remote delivery model has been used to start a number of new client implementations and has completed several client implementations, successfully bringing them into production on time during the crisis.
We will continue to monitor the situation very closely to ensure appropriate and timely actions and precautions are taken across all markets. SimCorp’s global crisis management team convenes for frequent status meetings to discuss updates and potential further measures to be taken.
Our SimCorp Dimension as-a-Service operations are unaffected by the virus outbreak, and SimCorp’s Customer Support will maintain its normal service levels, offering global 24/7 support to clients who have signed up for it.
SimCorp CEO Klaus Holse comments: “I’m very pleased to see that while remaining committed to protecting the health and safety of our employees, clients and other stakeholders, we have been able to maintain our short- and long-term service levels and business continuity to the fullest extent possible. Client reflections on full remote delivery have been positive with many observing the ease of adapting to a new operating environment.”