Why ESG investing is driving new client experience projects

It’s no secret that clients want more ESG factors in their reports. Yet getting that data in client-ready form is a bigger challenge than expected, which is leading to new digital client experience projects.

This trend was highlighted in a recent webinar hosted by FTF News. The presenters also explored how better ESG communications can create a competitive advantage among asset managers and decrease client attrition.

If you missed the webinar, don’t worry. You can get a download of the findings in this summary report. You’ll learn: 

  • The telltale signs that your client experience needs attention 
  • Why ESG is a catalyst for client experience projects 
  • The crucial client experience metrics, and how to measure them  


Laura Thaxter
Managing Director, Global Head of Client Service, HarbourVest

 Connect with Laura


Gert Raeves
Managing Director, Client Experience, Adox Research

 Connect with Gert


Sarah Prior
Go-To-Market, Strategy Principal, SimCorp

 Connect with Sarah


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