Ensuring your SimCorp Dimension system operates smoothly is critical to your business. However, resolving any subsequent system issues can be labor intensive and time-consuming tasks, often requiring extensive system expertise.
SimCorp Support services help you solve any system issues quickly and efficiently, and give you the maximum benefit of SimCorp Dimension’s functionality. The services also give you an opportunity to leverage our specialists’ business insight, unmatched platform knowledge, and global expertise.
SimCorp offers three levels of Support services:
With reactive support you have ‘first-line’ access to expert business consultants and a dedicated 24-hour online portal and telephone hotline
With extended support you also get work-through of business critical issues and 24/5 support of SimCorp Dimension’s Front Office Suite
24 X 5
With 24x5 support you have global access to support experts whenever and where ever required, 24 hours a day, 5 days a week