Every firm is different when it comes to integrations, configurations, organizations, investment structures, and data. Updating the IT system requires many resources and specialty knowledge – something few have available in-house.
SimCorp’s Upgrade services will help ensure your annual upgrade process runs smoothly. Having SimCorp’s unrivalled expertise on hand means you are free to focus on your core business, while at the same time reducing the natural risks and cost of upgrading your system.
Our Upgrade process follows four steps developed through our global best practice:
The first phase of the upgrade process maps your current process flows, to use as input to the full upgrade service in subsequent stages
- Validation and Test
The second phase of the upgrade process focuses on validating and testing your system, to ensure smooth business operations after the upgrade
- Upgrade Deployment
The third phase of the upgrade process entails the technical system upgrading, which is done remotely by our upgrade team, ensuring a smooth transition and reduced strain on your organization
- Incident and Problem Management
In the fourth, and last, phase of the upgrade process, on-site SimCorp experts solves any minor system issues so you can focus on your core business and enjoy using an optimized and upgraded SimCorp Dimension system
We start every upgrade project by mapping your current system and process flows. This enables us to create a roadmap for the stages in the upgrade project ahead. Using our comprehensive system expertise, we match your system against our industry best-practices. This ensures your upgrade process is as smooth and fast as possible, while reducing the risks and cost.
2. Validation and Test
Our Validation and Test Service tests your system to ensure smooth business operations after an upgrade as well as freeing your alpha-generating people to focus on future growth opportunities.
With our Validation and Test Service, clients usually experience a 60% or more reduction in reported service requests after the upgrade. The service also increases the chance of a smooth transition to new versions and reduces costs through our strong execution process.
Our Validation and Test service ensures your annual SimCorp Dimension upgrade runs smoothly by applying industry best practices and a wealth of experience based on:
- 25+ recurring clients
- 75+ validation deliveries globally
3. Upgrade Deployment
By increasing predictability in upgrade-related transition periods and keeping costs at a minimum compared to traditional onsite assistance, our Upgrade Deployment service reduces the risk and cost of a mismanaged upgrade weekend.
When your employees leave work on Friday, we are fully prepared with a team of technical experts, developers, and business analysts ensuring your system upgrade is in good hands.
By increasing predictability and keeping cost down compared to on-site assistance, remote upgrade service smoothens transitions to new versions and reduces strain on your organization.
4. Incident and Problem Management
Even minor system issues can impact your business after an upgrade. This makes Incident and Problem Management stressful and very time consuming and can affect cost efficiency in the last phase of the upgrade process.
Our Incident and Problem Management service enables you to outsource these functions to our experts, leveraging a high degree of system competency, while reducing costs to ensure:
- Lower operational risk due to effective and efficient problem solving
- Reduced cost with the opportunity to tailor service levels to budget
- Minimized stress on the organization through access to SimCorp experts